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How employers and
advisers can contact us

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Call us

0300 0200 393

Our phone lines are available from 8am to 8pm Monday to Sunday and 10am to 4pm on bank holidays. We’re closed on Christmas Day, Boxing Day, New Year’s Day, Easter Sunday and Easter Monday.

If you’re calling us from outside the UK, dial +44 300 0200 393.  Calls to 0300 numbers from the UK will cost no more than the national rate call to a 01 or 02 number and may count towards any inclusive minutes in your landline or mobile call plan. If you are unsure please check with your network operator for more details.

Web chat

Our live chat team is here to answer your questions and help you get things sorted quickly.

If you're logged in to your account, please don't use the live chat button below while we resolve a temporary issue. You can still access live chat by going to Messages then Secure Mailbox and click on Compose Message or Chat.

If you're not logged in, you can use the live chat option below as normal. Our trained operators are available to help with using your Nest account and answer any questions you may have. Live chat is available from 8am to 8pm, Monday to Sunday, excluding bank and public holidays.

Webchat is currently unavailable.

While our webchat is unavailable, you can find answers to common questions in our member and employer help centres. If your query is urgent, you can speak to us by calling 0300 020 0090 if you're a member, or 0300 020 0393 if you're an employer.

Webchat is currently unavailable.

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Webchat is currently unavailable.

We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Webchat is currently unavailable.

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Live chat
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Send us a secure message

Log into your online account and send us a message from your mailbox. We’ll have all your information to hand that will help us answer your question.

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Write to us

Our address is:

Nest,
Nene Hall,
Lynch Wood Business Park,
Peterborough,
PE2 6FY