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Coming Soon

You’ll soon have access to the Nest employer portal with a new look and feel. Our employer portal will have a refreshed look and layout, but functionality will stay the same. Some buttons may be in different places, but the steps you follow won’t change so just keep using the portal as normal. It's the first of several steps we're taking to improve how you interact with Nest, with new functionality coming in the next few months so keep an eye out for further communications


How to report an issue

Our team has tested it thoroughly, but if something doesn’t work as you expect, let us know straight away so we can fix it quickly. You can get in touch by webchat or support@nestpensions.org.uk or call us on 0300 020 0393, from 8am to 8pm, Monday to Sunday – and one of our team will be happy to help.

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How employers and
advisers can contact us

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Call us

0300 0200 393

Our phone lines are available from 8am to 8pm Monday to Sunday and 10am to 4pm on bank holidays. We’re closed on Christmas Day, Boxing Day, New Year’s Day, Easter Sunday and Easter Monday.

If you’re calling us from outside the UK, dial +44 300 0200 393.  Calls to 0300 numbers from the UK will cost no more than the national rate call to a 01 or 02 number and may count towards any inclusive minutes in your landline or mobile call plan. If you are unsure please check with your network operator for more details.

Web chat

Our live chat will provide quick answers to your questions. You can get expert help on how to use Nest from our trained operators.

This service is available from 8am to 8pm Monday to Sunday, except on public and bank holidays.

Webchat is currently unavailable.

While our webchat is unavailable, you can find answers to common questions in our member and employer help centres. If your query is urgent, you can speak to us by calling 0300 020 0090 if you're a member, or 0300 020 0393 if you're an employer.

Webchat is currently unavailable.

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Webchat is currently unavailable.

We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Webchat is currently unavailable.

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

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Send us a secure message

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Write to us

Our address is:

Nest,
Nene Hall,
Lynch Wood Business Park,
Peterborough,
PE2 6FY