Employer Help Centre
Frequently asked questions
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- How do I sign up for a NEST account?
- How do I use NEST for auto enrolment?
- Can I delay auto enrolling my workers?
- How do I tell my workers about their new pension rights?
- What details do I need to give about my organisation when setting up with NEST?
- What is a pay period?
- How do I set up a Direct Debit payment source?
- How do I set up a pay period?
- Where do I go to make contributions?
- How do I calculate contributions?
- How do I calculate contributions using qualifying earnings?
- How is tax relief calculated?
- Who do I need to enrol?
- How do I prepare for enrolling workers?
- How can I enrol my workers?
- What are the different enrolment types?
- How do I edit a worker’s personal details?
- What do I need to do if a member of my organisation has died?
- How do I let you know a member has left employment?
- When can a worker opt-out?
- How do workers opt out of Nest?
- Can all workers opt out of NEST?
- How can I track opted out workers and their contribution refunds?
- How do I let you know a member has left employment?
- How can I de-enrol a member by file upload?
- How can I de-enrol a member by File transfer?
- How long does it take to cancel an enrolment?
- How do I manage my three-year re-enrolment duties?
- What date should I use to re-enrol my workers?
- What should I do if I’ve incorrectly marked a worker as left employment?
- How do I pay contributions manually online?
- How does Direct Debit work?
- Why has the amount due changed since I submitted the schedule?
- How does paying by debit card work?
- How do I complete a contribution schedule based on my latest paid schedule?
- How do I complete a contribution schedule manually?
- How do I create an exception schedule?
- Why is my contribution schedule showing as overdue?
- Why would I make a partial or zero payment?
- How do I tell NEST that a member isn’t due to make full contributions for this pay period?
- How do I let NEST know a member wants to stop making contributions?
- How do I use a CSV file to let you know a member has left employment?
- How do I correct information in an unpaid contribution schedule?
- How do I correct a schedule I’ve already paid?
- How can I correct contributions by uploading a CSV file?
- What happens when I make corrections to a paid schedule?
- Why will I need to change a worker’s group?
- How do I change a member’s group?
- What happens after I’ve changed a member’s group?
- How do I delete a worker group once I’ve set up with NEST?
- What are the different types of payment methods I can use?
- How do I change bank details for my payment source?
- How do I add a new payment source once I've set up with NEST?
- Can I change the bank or building society details for my payment source?
Helpful resources
- Statutory information when setting up your scheme (0.16 MB, PDF)
- Statutory information when enrolling a new worker (0.16 MB, PDF)
- Statutory information at your re-enrolment date (0.13 MB, PDF)
- Employer payroll guide (1.42 MB, PDF)
- Employer Terms and Conditions (0.38 MB, PDF)
Fixing errors
If an error message has appeared while you’re entering information online or uploading a file, you can find out how to fix it.