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What do I need to do if a member of my organisation has died?

Dealing with a member's death can be complex. That’s why managing their pension should be as simple as possible.

Please contact us to inform about the member's death as soon as you can. You can call us on 0300 0200 393 or initiate a Live chat between 8am to 8pm from Monday to Sunday. You can also contact us through your secure mailbox.

You’ll need to provide the following details of the person who notified you of the death or the person handling the estate when you contact us:

  • name 
  • contact number
  • postal address
  • email address
  • relationship with the deceased member

We’d appreciate if you could inform the person who notified you of the member's death or the next of kin or a personal representative that the deceased member had a NEST pension pot and that they should get in touch with us.

Once we have received evidence of the member’s death, we’ll move the member to the Inactive workers list and remove them from all future contribution schedules.

If the member appears on any contribution schedule generated after the date of the member’s death and there are no contributions due for the member you can mark them as Member has insufficient earnings in the schedule. Please see Making partial or zero contributions for more information.

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Our live help agents will answer your questions and guide you trough setting up and managing NEST.

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