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Cookies policy

The purpose of this notice is to explain how the National Employment Savings Trust Corporation (Nest) as Trustee of the Nest pension Scheme (the Scheme) collects and uses your personal information using cookies and how we comply with data protection law. In legal terms, Nest is a ‘data controller’ for this information.

We use cookies to improve your experience on our website. They help us to distinguish you from other users and to customise our web pages by remembering your preferences, like font size. 

What's a cookie?

A cookie is a small file sent from a website which is then stored by your web browser. When you return to the website the information in the cookie can be used to recognise your last session.

Cookies can't install malicious software such as viruses on your device, whether that’s a computer or a mobile phone. They don't store any of your account information.

Where do cookies come from?

There are two sources of cookies:

  • First-party cookies are sent by us to your device. They can be used to remember your preferences when you visit our website or to maintain your browser connection.
  • Third-party cookies are sent by a third party that provides functionality through our website, such as video clips. This helps the third party to remember your preferences when you visit our website and others.

How long do cookies stay on your device?

Cookies stay on your device for different periods of time:

  • Session cookies generally only last while you have your internet browser open. Once you close your browser they’re automatically deleted from your device.
  • Persistent cookies generally stay on your device after you close your internet browser unless your browser is set up to automatically delete them. They can be used by websites to remember your preferences when you open up your browser again.

What cookies do we use?

We use three types of cookies on our website:

They're necessary for the operation of our website, for example, cookies that enable you to log into secure areas of our website.

Nest and third parties.

Essential cookies cannot be turned off, but they should be deleted when you close your browser as long as it's set up to delete them automatically.

The essential cookies we use are:

To help us to understand how our website is being used and the number of users of our website. We use this information and reports from our web analytics provider to improve our services, our website and make it easier for you to navigate.

Nest and third parties.

Most will expire when you close your browser as long as it’s set up to delete them automatically. Otherwise, some cookies will last for up to two years from your last visit to our website, as shown below. You are not obliged to accept cookies. You have the right to withdraw your consent to our use of these cookies at any time. To do so, you can turn analytics and performance cookies on or off using the toggle button above.

The analytics and performance cookies we use are:

You can find out more about Google Analytics cookies on the Google privacy page.

Customisation cookies help us to recognise you and customise the website for your needs, for example, by remembering your preferred font size. Functionality cookies improve the functionality of our website but aren’t essential to its use - some examples are:

  • Dynatrace – a monitoring application we use to monitor the performance of our website and user error messages. This application may also set cookies on your computer when you visit our site. These cookies are removed once your session ends.

Nest and third parties.

Most cookies are deleted once your session ends, but others may last up to 10 years from your last visit to our website unless your browser is set up to automatically delete them. You have the right to withdraw your consent to our use of these cookies at any time. To do so, you can turn analytics and performance cookies on or off using the toggle button above.

You are not obliged to accept cookies, just remember that if you choose to refuse cookies some website functionality may not work for you.

The functionality and customisation cookies we use are:

Transfers outside the European Economic Area (E.E.A.)

When our analytics provider (Google Analytics) collects information, this is stored by Google Analytics in the U.S. For this activity, Nest ensures appropriate safeguards are in place, such as, for instance, entering into Model Contract Clauses or relying on adequacy decisions. (More information can be found in Google Analytics Privacy Policy).

What can you do if you don’t want cookies on your computer?

You can block both analytics and performance, and functionality and customisation cookies for our website by using the toggle buttons on this page.

You can block cookies for other websites by following third-party opt-out instructions. One way of doing this is to change your internet browser settings by following the instructions provided by your browser provider. These are normally located within the 'Help', 'Tools' or 'Edit' menus. You can also use a third party tool to manage cookies.

If you know the third party cookie that’s being used, you can follow their instructions to opt out. For example, you can opt out from Google Analytics cookies by visiting Google's website. However, this may not delete the cookie from your browser altogether. It may just stop the cookie from being sent to your computer in the future.

Some web browsers let you delete cookies completely. If your browser allows it, you’ll be able to change your settings to delete cookies when the browser is closed.

Just remember that if you choose to refuse cookies some website functionality may not work for you.

More information

You have the right to lodge a complaint with the Information Commissioner’s Office. For more information on cookies, or to exercise this right, go to the Information Commissioner's Office website.

If you want to contact us, you can 
•    write to us at Nest, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY 
•    email us at support@nestpensions.org.uk
•    contact our data protection officer at dpo@nestcorporation.org.uk

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Do you need to get in touch?

Sending a message from your secure mailbox or using web chat are the best ways to currently contact us as Covid-19 may disrupt our access to post.