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Cookies policy

The purpose of this notice is to explain how the National Employment Savings Trust Corporation  (NEST) as Trustee of the NEST pension Scheme (the Scheme) collects and uses your personal information using cookies and how we  comply with data protection law. In legal terms, NEST is a ‘data controller’ for this information.

We use cookies to improve your experience on our website. They help us to distinguish you from other users and to customise our web pages by remembering your preferences, like font size. 

What's a cookie?

A cookie is a small file sent from a website which is then stored by your web browser. When you return to the website the information in the cookie can be used to recognise your last session..

Cookies can't install malicious software such as viruses on your device, whether that’s a computer or a mobile phone. They don't store any of your account information.

Where do cookies come from?

There are two sources of cookies:

  • First-party cookies are sent by us to your device. They can be used to remember your preferences when you visit our website or to maintain your browser connection.
  • Third-party cookies are sent by a third party that provides functionality through our website, such as video clips. This helps the third party to remember your preferences when you visit our website and others.

How long do cookies stay on your device?

Cookies stay on your device for different periods of time:

  • Session cookies generally only last while you have your internet browser open. Once you close your browser they’re automatically deleted from your device.
  • Persistent cookies generally stay on your device after you close your internet browser unless your browser is set up to automatically delete them. They can be used by websites to remember your preferences when you open up your browser again.

What cookies do we use?

We use three types of cookies on our website:

The essential cookies we use are:

Purpose Cookie Provider Cookie Named(s) Duration
To maintain your online session NEST JSESSIONID, oam.Flash.RENDERMAP.TOKEN, 
PD-S-SESSION-ID 
Session
To display a message to remind users to log out. NEST secMsgCookie Session
To display a message if multiple web chat sessions are initiated NEST Username Session

The analytics and performance cookies we use are:

Purpose Cookie Provider Cookie Name(s) Duration
To monitor unique visitors NEST partyID Session
To monitor number of visitors and how they interact with our website NEST NiVID Persistent - 18 months
To monitor number of visitors and how they interact with our website Google Analytics _ga Persistent - 2 years
To manage the volume of page view requests made     Google Analytics _gat Persistent - 10 minutes
To monitor unique visitors Google Analytics _gid Persistent - 24 hours
 
To allow our 3rd party ad serving platform to distinguish between browsers and devices (for the purposes of 
ad delivery).
Addition Plus uuid2 Persistent - 90 days
To allow our 3rd party ad serving platform to test whether a browser is configured to accept cookie from Addition Plus
(for the purposes of ad delivery).
Addition Plus sess Session
To allow our 3rd party ad serving platform to select ads and limit the number of times a user sees a particular ad Addition Plus icu Persistent - 90 days
Contains data denoting whether a cookie is synced with our ad partners Addition Plus
Addition Plus anj Persistent - 90 days

You can find out more about Google Analytics cookies on the Google privacy page.

The functionality and customisation cookies we use are:

Purpose Cookie Provider Cookie Name(s) Duration
To manage the text sizer at the top of our site NEST textSizer Session
To manage the contrast functionality at the top of our site NEST highContrast Session
To display the cookie message at the top of our site NEST policy Persistent - 18 months
To monitor site performance Dynatrace _dt, dtPC, dtLaTC Session
Set by YouTube when you load a video embedded on one of our pages youtube PREF Persistent - 10 years
Set by YouTube when you load a video embedded on one of our pages youtube VISITOR_INFO1_LIVE Persistent - 240 days
Set by YouTube when you load a video embedded on one of our pages youtube use_hitbox Session

Transfers outside the European Economic Area (EEA)

When our analytics provider (Google Analytics) collects information, this is stored by Google Analytics in U.S.  For this activity, NEST has relied on the U.S. Privacy Shield.  (More information can be found in Google Analytics Privacy Policy).

What can you do if you don’t want cookies on your computer?

You can block both analytics and performance, and functionality and customisation cookies for our website by using the toggle buttons on this page.

You can block cookies for other websites by following third-party opt-out instructions. One way of doing this is to change your internet browser settings by following the instructions provided by your browser provider. These are normally located within the 'Help', 'Tools' or 'Edit' menus. You can also use a third party tool to manage cookies.

If you know the third party cookie that’s being used, you can follow their instructions to opt-out. For example, you can opt-out from Google Analytics cookies by visiting Google's website. However, this may not delete the cookie from your browser altogether. It may just stop the cookie from being sent to your computer in the future.

Some web browsers let you delete cookies completely. If your browser allows it, you’ll be able to change your settings to delete cookies when the browser is closed.

Just remember that if you choose to refuse cookies some website functionality may not work for you.

More information

You have the right to lodge a complaint with the Information Commissioner’s Office. For more information on cookies, or to exercise this right, go to the Information Commissioner's Office website.

If you want to contact us, you can 
•    write to us at NEST, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY 
•    email us at support@nestpensions.org.uk
•    contact our data protection officer at dpo@nestcorporation.org.uk