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Members

Log in to your account

To find out how much is in your retirement pot, manage your contributions or change your Nest retirement date, log in to your account. You can also send us a secure message using the secure mailbox in your account.

We’ll then have all your information to hand to help us answer your questions as soon as possible.

Log in to your account

Member help centre

Help Centre

You can find answers to some of the most common questions about your retirement savings with Nest in our Help Centre, so it’s worth checking there to see if we've already answered your question.

Member Help Centre

Web chat

Our live chat will provide quick answers to your questions. You can get expert help on how to use Nest from our trained operators.

This service is available from 8am to 8pm Monday to Sunday, except on public and bank holidays.

Webchat is currently unavailable.

Sorry, something's gone wrong. Please try again later. Our usual business hours are 8am to 8pm seven days a week. Have you tried our FAQ page? If you can't find what you're looking for there and your query is urgent you can get in touch by calling 0300 020 0090.

Webchat is currently unavailable.

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Webchat is currently unavailable.

We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Webchat is currently unavailable.

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Other ways to contact us

If you can’t find the answer to your question or prefer to contact us another way, there are other ways to get in touch.

Other ways for members to contact us

Employers and Advisers

Log in to your account

If you’re already using Nest then you can log into your account to find out what’s happening with your contribution or enrolment schedules. Go to your secure mailbox to find the latest messages from Nest.

Log in to your account

Employer and Adviser help centre - Two people talking

Help Centre

Our online help centre provides detailed guidance on setting up and using Nest. It’s the quickest and easiest way to get an answer to your question.

Employer Help Centre

Adviser Help Centre

Web chat

Our live help service will provide quick answers to your questions. You can get expert help on how to use Nest from our trained operators.

This service is available from 8am to 8pm Monday to Sunday, except on public and bank holidays.

Webchat is currently unavailable.

Sorry, something's gone wrong. Please try again later. Our usual business hours are 8am to 8pm seven days a week. Have you tried our help centre? If you can't find what you're looking for there and your query is urgent you can get in touch by calling 0300 020 0393.

Webchat is currently unavailable.

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Webchat is currently unavailable.

We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Webchat is currently unavailable.

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Other ways to contact us

If you can’t find the answer to your question or prefer to contact us another way, there are other ways to get in touch.

Other ways for employers and advisers to contact us

Making a complaint

Complaints

If you’re unhappy about anything to do with the Nest scheme or about Nest as an organisation, we’re committed to dealing with any concerns you may have in a fair and timely way.

Make a complaint

Last updated: 10/20

Keeping your account safe

UK businesses should always be vigilant against fraudulent activities, such as 'phishing' emails which ask you for information. Learn more on how to keep your information safe from online fraud and scams at Stay Safe Online