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Contact us - members
Got a question about Nest? We're here to help you find your answer quickly and easily.
Our contact centre is experiencing delays
We’re working hard to give you the help and support you need, but you may experience delays while we’re dealing with unusually high volumes of calls and web chats. We’re very sorry for any inconvenience.
If your query isn’t urgent, our online help centre has answers to all frequently asked questions.
Log in to your account
To find out how much is in your pot, manage your contributions or change your Nest retirement date, log in to your account. You can also send us a message using the secure mailbox in your account. We’ll then have all your information to hand to help us answer your questions quickly.
Help Centre
You can find answers to some of the most common questions about your retirement savings with Nest in our help centre, so it’s worth checking before you get in touch.
Web chat
Our live chat provides quick answers to your questions. You can get expert help on using your Nest account from our trained operators.
This service is available from 8am to 8pm Monday to Sunday, except on public and bank holidays.
Webchat is currently unavailable.
Sorry, something's gone wrong. Please try again later. Our usual business hours are 8am to 8pm seven days a week. Have you tried our help centre? If you can't find what you're looking for there and your query is urgent you can get in touch by calling 0300 020 0393.
Webchat is currently unavailable.
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Webchat is currently unavailable.
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Webchat is currently unavailable.
Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Welcome to live help
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below:
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Other ways to contact us
If you can’t find the answer to your question or prefer to contact us in a different way, then you have several options.
Complaints
If you’re unhappy about anything to do with our scheme or organisation, we’re committed to dealing with your concerns fairly.