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Contact us - members

Got a question about Nest? We're here to help you find your answer quickly and easily as possible.

Log in to your account

To find out how much is in your retirement pot, manage your contributions or change your Nest retirement date, log in to your account. You can also send us a secure message using the secure mailbox in your account. We’ll then have all your information to hand to help us answer your questions as soon as possible.

Log in to your account

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Help Centre

You can find answers to some of the most common questions about your retirement savings with Nest in our Help Centre, so it’s worth checking there to see if we've already answered your question.

Member Help Centre

Web chat

Our live chat will provide quick answers to your questions. You can get expert help on how to use Nest from our trained operators.
This service is available from 8am to 8pm Monday to Sunday, except on public and bank holidays.

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Sorry, something's gone wrong. Please try again later. Our usual business hours are 8am to 8pm seven days a week. Have you tried our FAQ page? If you can't find what you're looking for there and your query is urgent you can get in touch by calling 0300 020 0090.

Webchat is currently unavailable.

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Webchat is currently unavailable.

We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Webchat is currently unavailable.

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Live chat
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Web chat is currently unavailable

We�re open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment. You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Welcome to live help

To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below:

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Other ways to contact us

If you can’t find the answer to your question or prefer to contact us another way, there are other ways to get in touch.

Other ways to contact us

Making a complaint

Complaints

If you’re unhappy about anything to do with the Nest scheme or about Nest as an organisation, we’re committed to dealing with any concerns you may have in a fair and timely way.

Make a complaint

Last updated: 10/20