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- Overview
- Take our three-step pension check
- What kind of retirement do you want?
- Calculate your retirement income
- How much should I save for my pension?
- How to grow your pension
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- Why it's never too late to save
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Contact us - members
Got a question about Nest? We're here to help you find your answer quickly and easily.
Log in to your account
To find out how much is in your pot, manage your contributions or change your Nest retirement date, log in to your account. You can also send us a message using the secure mailbox in your account. We’ll then have all your information to hand to help us answer your questions quickly.
Help Centre
You can find answers to some of the most common questions about your retirement savings with Nest in our help centre, so it’s worth checking before you get in touch.
Web chat
Our live chat team is here to answer your questions and help you get things sorted quickly.
If you're logged in to your account, please don't use the live chat button below while we resolve a temporary issue. You can still access live chat by going to Messages then Mailbox and click on Live Chat.
If you're not logged in, you can use the live chat option below as normal. Our trained operators are available to help with using your Nest account and answer any questions you may have. Live chat is available from 8am to 8pm, Monday to Sunday, excluding bank and public holidays.
Webchat is currently unavailable.
While our webchat is unavailable, you can find answers to common questions in our member and employer help centres. If your query is urgent, you can speak to us by calling 0300 020 0090 if you're a member, or 0300 020 0393 if you're an employer.
Webchat is currently unavailable.
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Webchat is currently unavailable.
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Webchat is currently unavailable.
Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Welcome to live help
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below:
About you
How can we help?
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If your chat has ended please close the window. If you still have a query, you can start a new chat.
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Other ways to contact us
If you can’t find the answer to your question or prefer to contact us in a different way, then you have several options.
Complaints
If you’re unhappy about anything to do with our scheme or organisation, we’re committed to dealing with your concerns fairly.