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How do I edit a worker’s personal details?

Once your worker has logged into their NEST account or more than six weeks have passed since you enrolled them, you’ll only be able to edit their National Insurance number, alternative identifier, eligibility for UK tax relief and group. 

You’ll not be able to amend a worker’s tax regime. It’ll be automatically updated once we get the information from HMRC. You won’t be able to edit their name, title, address, email address, date of birth and gender. Workers will need to contact NEST on 0300 020 0090 and provide the necessary evidence to get these details changed or corrected.

You can make changes to a worker’s personal details if their enrolment status is active and is within six weeks of their enrolment.

The details you can edit are:

  • name and title
  • address
  • date of birth
  • gender
  • National Insurance (NI) number
  • eligibility for UK tax relief
  • alternative email address
  • alternative identifier.

In the first six weeks of a worker being enrolled, we don’t invest any contributions in case the worker wishes to opt out and we need to refund payments to you. This is the reason you can make certain changes within this period and not later.

You can’t change a worker’s enrolment type, enrolment date and start date. To change a worker’s enrolment type, you’d need to first cancel their enrolment and re-enrol the worker with the correct enrolment type. Please see What information do I need to de-enrol a member? for more information.

If you are changing a worker’s eligibility for tax relief, it’s important to make sure you check before changing the eligibility status from ‘No’ to ‘Yes’. This forms a declaration to us as required by HM Revenue and Customs. If you’re changing a worker’s tax eligibility from ‘Yes’ to ‘No’ we’ll expect the full contribution amount from the worker as they’ll no longer be entitled to tax relief.

To start editing worker’s personal details please click on ‘Manage workers’.

Here you can see the list of workers you’ve enrolled into NEST.

If the list goes over one page and you’re looking for a particular worker, you can search for them by using the filter boxes for Last name, NI number or Alt. ID and clicking on the orange arrow.

Once you’ve found the worker you’re looking for, click on the orange arrow under View/Edit column.

On the next page you’ll see the details we hold for the worker. Click ‘Edit details’.

An ‘Edit’ button will appear next to the details you can change.

You can only edit the details of a worker you have already enrolled. You can’t replace a worker’s details with another worker. To find out how to enrol a worker please see Enrolling workers into NEST.

To proceed click ‘Yes, continue’.

After each change click ‘Save’. You’ll see confirmation of the change on the next screen and the worker will receive a message on their secure mailbox letting them know about the changes you’ve made.

When you update a worker’s National Insurance number, you need to make sure that the number is in correct format.

Our Employer payroll guide provides more information on valid National Insurance number formats.

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