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What should I do if I’ve forgotten my password?

If you’ve forgotten your password you can reset it online using your username and answers to your secret questions.

To change your password, click ‘Forgotten password’ on the login page.

You’ll then need to enter your username and click ‘Next’.

On the next screen you’ll be asked to answer the secret questions you had set up while signing up for your NEST account. Once you’ve answered them click ‘Next’.

You’ll then be asked to create a new password. Click ‘Done’ once you’ve entered the new password.

This will take you back to the login page on the NEST website. You can then sign in with your new password.

If you’ve forgotten your answers to the secret questions please call our contact centre on 0300 0200 393 and we’ll be able to help.

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Our live help agents will answer your questions and guide you trough setting up and managing NEST.

Our chat is available from Monday to Friday from 8.00AM to 8.00PM

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