Workers can easily opt out of NEST by using our website or by calling our telephone line and following the automated instructions. We’ll let you know when your workers opt out using either of these methods and we’ll also remove them from your contribution schedules. You’ll still be able to view their details in your online account by going to the Manage workers area and clicking ‘View inactive workers’.
Workers can also request a paper form from us that they’ll need to complete and send to you. You’ll need to take action if you receive such a form. Please see What do I need to do with opt-out forms? for more information.
During any workers opt-out period we won’t invest any contributions you send to us. If a worker decides to opt out, we’ll refund the full contribution amount. We’ll send the worker a written confirmation when they’ve successfully opted out of NEST.
Workers can opt out online without logging into their online NEST account. They’ll need to verify their identity by providing necessary details as instructed on the website. Workers who have logged into their online NEST account can opt out by logging in and using the details they’ve already provided.
In either case, the opt-out page will only be available during the workers opt-out period. For more information for your worker to opt out please see How do I opt out? in our member help centre.
Our automated telephone service allows workers to opt out by choosing from a series of menu options. They’ll need to verify their identity by entering their details as instructed by the automated telephone service. They’ll need to call us on 0300 020 0090 to opt out.
We encourage workers to use the automated opt-out methods but they can also call us or email through their online NEST account to request a paper opt-out form. The form contains statutory information and includes a unique reference number which you’ll need in order to process their request. The unique reference number also prevents a worker requesting the form and passing copies to their colleagues.
Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.
Was this helpful to you?
Thank you.
Thank you.
Thank you for the feedback.
Feedback
Was this helpful to you?
Live Chat
Our live help agents will answer your questions and guide you through setting up and managing NEST.
Our chat is available from Monday to Sunday from 8.00AM to 8.00PM
Web chat is currently unavailable
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Web chat is currently unavailable
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below: