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How do I opt out?

When can I opt out?

  • The opt-out period is for one month and it starts three working days from the date you’re enrolled.
  • We’ll tell you exactly when the opt-out period starts and ends in the letter we send you after you’re enrolled.
  • You won’t be able to opt out earlier than the start of your opt-out period.
  • You’ll be able to stop your contributions after the opt-out period has passed. Please see How do I stop contributions? for more information.

What do I need to know before I opt out?

  • Once you opt out, we will close your Nest account and any contributions made will be refunded to your employer within 10 working days.

How do I opt out?

You have the following options to opt out of Nest.

Website:

  • You can opt out without activating your online account. To do this click Opt-out
  • You’ll need to provide the following details in the opt out form:
    • Your Nest ID
    • Your date of birth
    • Your National Insurance number or Alternative identifier
  • Click ‘Next’ and follow the instructions on-screen.

Log in to your account:

  • Log in to your online account if you’ve already activated it. Click ‘Opt out now’ on your dashboard and follow the instructions on-screen.

By Telephone:

  • You can opt out through our automated telephone service. You’ll need to call 0300 020 0090 and follow the automated instructions to opt out.
  • This telephone call is likely to take around six minutes. Calls cost no more than a national rate call. Charges for mobiles may vary.
  • Our automated telephone service is open 24 hours a day, 7 days a week. You can choose to receive an opt out confirmation by email (24 to 48 hrs) or by post (up to five working days).

By Post:

  • You can also opt out by post by requesting a paper form for you to fill out and give to your employer. 
  • You can contact us on 0300 020 0090 to request an opt-out form from Nest.
  • If you’re coming towards the end of your opt-out period, we won’t be able to send you an opt-out form as it won’t reach you in time. You’ll need to opt out either online or by phone.

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