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How will my contributions be refunded now I’ve opted out?

If you choose to opt out by phone or online it can take up to 24 hours for your opt out to be completed. After you’ve opted out the contributions made into NEST will be refunded to your employer within 10 working days. Then it’ll be your employers responsibility to provide you with the refund. Any contributions made to your pot during your opt out window won’t earn any interest as they’re not yet invested by NEST.

We don’t hold any bank details for members so if you’ve not received your refund yet, please speak to your employer for more information.

Your employer will receive confirmation of your opt out through their NEST secure mailbox. You’ll also receive your opt out confirmation by email or through post.

If you haven’t received your opt out confirmation, see the page Why haven’t I received a confirmation of my opt out?

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Live Chat

Our live help agents will answer your questions and guide you trough setting up and managing NEST.

Our chat is available from Monday to Friday from 8.00AM to 8.00PM

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