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Can I change the bank or building society details for my payment source?

Yes, you can change the bank or building society details for contributions, refunds or fees. You don’t need to use the same information for each. You may need to do this if you’re using a new bank or building society account.

You can change these details by editing a payment source you’ve already set up. Alternatively, you can choose to set up a new payment source and connect your members to the new payment source. Please see How do I add a new payment source once I’ve set up with NEST? and the process to change a member’s payment source through online or CSV file upload for more information.

If you’re authorised to set up the Direct Debit mandate for the new bank or building society account online it will take six working days for the mandate to become active.

If you’re not authorised to agree the new Direct Debit because you’re not the account holder, you can ask the person who is to authorise it online themselves if they have a NEST account login already. If they don’t have their own NEST account login you could add them as a delegate and ask them to authorise the mandate through their online account.

If more than one person needs to authorise the Direct Debit you’ll need to send us a paper mandate form with both signatures on it. You can print the mandate from the screen or your online mailbox. We’ll send a copy of the mandate form to your online mailbox within 24 hours after you’ve completed editing the payment source.

There’s no need to correct or change any of the information on the mandate. If you correct or change information it may void the mandate which could mean that we might not accept it. Please send the mandate to us at the address provided on-screen as soon as possible. It’ll take five working days for us to process the paperwork and then six working days for the mandate to become active.

Please note, you won’t be able to make contributions until your new Direct Debit mandate is active.

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