By signing up to our Employer Terms and Conditions, you’ve given us permission to manage opt-outs on your behalf. Doing this makes it easier for you and reduces your administration. It’s also easy for members as they can opt out through our website or automated telephone system.
We’ll keep records of these opt-outs for four years on your behalf, in line with the law.
You’ll need to keep looking out for communications from us about members who’ve opted out directly with NEST. These will be sent to your secure mailbox. If you’ve set up secure file transfer you can ask to get this information in a file as well.
When we tell you that a worker has opted out through NEST you’ll need to make sure you exclude them from future contribution schedules. If you try to make a contribution for a member who has opted out you’ll get an error message.
Your workers can also choose to opt out by giving you a paper opt-out form. You have to let them do this by law. They need to use a valid opt-out notice, which we provide. If they do this, you’ll be responsible for managing the opt-out process.
Workers get a paper opt-out form by contacting us directly. We send them a filled-out form to sign and submit to you. You’ll need to make sure it reaches the right person or department in your organisation. To help manage this process, it’s a good idea to tell your workers who to submit their opt-out forms to as part of your auto enrolment communications.
You tell us a worker has opted out on paper by providing this information on the next contribution schedule.