How do I enrol workers online?

You can enrol workers one by one if you only have a few workers to enrol. If you’re enrolling a large number of workers at once, it may be easier to upload a file with the details of the workers you want to enrol. For more information please see How do I enrol workers using file upload?

Before you get started you’ll need to have assessed your workforce and informed your workers about enrolling them into Nest. For more information please see How do I prepare for enrolling workers?

Once you’ve assessed and informed your workers you’ll need to gather the following personal information for each worker you want to enrol:

•     name
•     date of birth
•     National Insurance (NI) number
•     contact information - address and personal email ID if available
•     alternative identifier - only needed if NI number isn’t available
•     the name of the group you’re enrolling them into
•     the payment source you’ll use to pay contributions for them
•     their enrolment type
•     the date from which the worker’s enrolment is effective

When entering the NI number, you need to make sure that it’s in correct format. Our Employer payroll guide (PDF) provides more information on valid NI number formats. Once you have the above information you can start enrolling your workers. You’ll need to log into your online account and click ‘Manage workers’ from your Nest home page. To enrol a new worker, click ‘Enrol online’.

You’ll need to make sure you enter the correct information in each box marked with an asterisk. If an  Alternative identifier is not provided the National Insurance number will be copied to the Alternative identifier field. You can edit most of the worker’s information within six weeks of their enrolment. If the member receives their member welcome pack and activates their online account, you won’t be able to make any changes to their personal details and the worker will need to contact us. You can find out more about editing your worker’s details in How do I edit a worker’s personal details?

In the next section, you’ll need to enter the worker’s contact details. It’s important that you give us their correct contact details and their personal email address if available, as we’ll send out a Member welcome pack to the worker using the details provided to us.

Please enter the postcode in the appropriate box and click ‘Find address’. You’ll need to scroll through the list of addresses that are available and select the correct address.

If you’re not able to find the address you’ll have the option to enter address manually underneath the address selection box.

You can also add a work or home email address for the worker. It’s a good idea to do this as we’ll send a message to the worker to let them know that they’ve been enrolled and they can expect their Member welcome pack to reach shortly.

In the third section you’ll need to select the worker’s group, payment source, enrolment type and start date.

Once you’ve entered this information click ‘Enrol this worker now’.

You’re then ready to confirm the enrolment so please check if the worker’s details are correct. If you need to make any changes click ‘Back’, otherwise click ‘Enrol this worker now’.

You’ll then see a message confirming the worker has been enrolled.

You’ll also receive a notification called ‘Details of the workers you’ve enrolled’ in your Nest secure mailbox.

If a member doesn’t receive their member welcome pack within five working days, they can call us on 0300 020 0090. We’ll be able to check we have the correct details for them and provide them with their Nest ID, as well as information about the scheme.