Is NEST run by the government?
No. NEST was set up by the government for auto enrolment but is run as a trust. NEST is run by its Trustee, NEST Corporation. This means that a trustee board oversees NEST and makes sure that it’s doing its job.
Find out how NEST is run
What are NEST’s terms and conditions?
NEST’s terms and conditions cover our obligations to you to provide a suitable scheme for your workers. They also cover your obligations to us. These include:
- fulfilling your obligation to tell your workers about auto enrolment
- providing us with enrolment and contribution information in the right format
- telling us about any of your workers who tell you they want to opt out
Read the full employer terms and conditions
How do I create an online account with NEST?
Signing up to NEST is very straightforward and you can do it now. You’ll just need to provide us with some basic information about your organisation. We’ll then send you a link by email for you to follow and switch on your account. After you’ve created an online account you’ll be able to start setting up NEST for your workplace.
Sign up for NEST now
How can my workers opt out of NEST?
There are three ways your workers can opt out of NEST.
- Go to the NEST website and opt out online
- Call our contact centre and follow the automated instructions
- Hand a paper opt out form to you – they’ll need to request the form from NEST by emailing us or calling the contact centre.
If they opt out by phone or online, we’ll let you know and you won’t have to make any more contributions for that worker. If they hand you a completed opt out form, you’ll have to let us know through your contribution schedule.
Find out more about more in our employer help centre
Does NEST work with Sage and other payroll software?
Yes. NEST is compatible with all the major payroll systems, including Sage.
Find out more on our payroll integration page
Can I get help setting up and managing NEST?
Yes. NEST’s delegated access functionality makes it easy to get help from a third-party such as your accountant, payroll provider or financial adviser. You can also give access to people in your own organisation to take care of specific tasks, such as enrolments or contributions.
Find out about delegated access
Is NEST only suitable for lower earners?
NEST has been set up to be suitable for all workers. In fact, NEST Retirement Date Funds provide the kind of tailored investment approach that savers would expect from group pension plans that have previously only been available to higher earners.
If you use qualifying earnings to calculate your contributions, you can use NEST to comply with your duties for all your workers, no matter how much they earn. If you use any other earnings basis, you’ll need to check that the total going into your workers’ pots in a year doesn’t go over NEST’s annual contribution limit. This is £4,900 for 2016/17.
This limit will be removed completely on 1 April 2017. From then on, there’ll be no limit on how much goes into your workers’ NEST retirement pot. However, contributions that go over the government’s annual allowance may be charged extra tax.
Find out more about the government’s annual allowance
Is NEST only suitable for small companies? Is it only suitable for larger companies?
NEST is suitable for companies of any size.
Find out more about using NEST for your workers
Can NEST be used in conjunction with salary sacrifice?
Find out how to set NEST up for salary sacrifice in our employer help centre
Can NEST accept contributions from employers or workers above the minimum contributions?
Yes, we can accept higher contributions so long as the total amount going into a worker’s pot in a year doesn’t go over our annual contribution limit. This is £4,900 for 2016/17. The annual contribution limit will be removed from 1 April 2017 and from then on employers and workers will be able to contribute as much as they want. However, contributions that go over the government’s annual allowance may be taxed.
Find out more about making contributions
Is my workers’ money safe if it’s invested in the stock market?
We work hard to protect your workers’ retirement pots. As with any investment, the value of a worker’s retirement pot can go down as well as up but in the long term we expect to grow their money faster than the rising cost of living.
Find out more about how we look after members’ money