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Nest's values

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Nest has four key values: transparency, respect, empowerment and ease.

These values are at the heart of what we believe in and we champion them inside the organisation to make Nest a great place to work. Our people have told us how they choose to live these values every day, building them into our organisation and culture.

Illustration of Nest value transparency


Nest is transparent about the way we operate and what we do with members’ money.

  • Help others to understand feedback.
  • Be open to all about the thinking behind decisions.
  • Avoid silos and share information with colleagues, customers and stakeholders.

Illustration of Nest value respect


Nest treats everyone with equal courtesy and consideration, regardless of background, position, race or gender.

  • Address others with courtesy and consideration, for example taking into account their views when discussing any piece of work or plan of action.
  • Treat others with equal consideration regardless of their place within the organisation.
  • Treat others how you'd like to be treated.

Illustration of Nest value empowerment


Nest empowers people and makes them feel in control. We do this by making it possible for them to take ownership of their involvement with Nest.

  • Allow others to participate in discussions and decision making.
  • Create an environment where people have the opportunity to achieve personal development alongside key performance indicators (KPIs) and to reach beyond their job description.
  • Give people the time and space to deliver their work.

Illustration of Nest value ease


The people who work with Nest should find our processes and systems easy to understand, easy to use and easy to manage.

  • Reduce over-analysing and over-engineering solutions.
  • Remove obstacles and unnecessary barriers.
  • Simplify processes, for example using plain English, clear instructions and a user-friendly support system.