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Complaints about NEST Corporation

Complaints about the NEST pension scheme and The NEST Corporation

Things can go wrong from time to time. When that happens, our aim is to resolve your complaint in an efficient, fair and timely way. Where we’ve made a mistake we’ll explain what went wrong and take steps to put things right.

The NEST pensions scheme, the part that manages your account for you, has a separate complaints procedure. A formal complaint to NEST Corporation should be to do with us acting in our capacity as a public body

Our policy and procedures

We think it’s important to be clear about how we operate and what it is we do. We set this out in documents like our terms of reference for Trustee Members and our governance statement.