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Frequently Asked Questions

You can get answers to frequently asked questions as well as finding out more about how your account works in our member help centre. Whether you need help logging into your account, wish to update your details or manage your pot we have all the information you might need online.


As a NEST member, you can make changes to your details and contributions to your retirement pot online at any time you choose.

Member help centre

You can answer any questions you may have about logging in for the first time and using your online account in our member help centre. It also contains other helpful resources, including guides and tools, to help you manage your NEST account.

Go to our member help centre

Your account

To log into your account, you’ll need your username and password which were sent to you in an email from NEST. You can find out how to access this information and update any of your account details in our member help centre.

Log into your account

Get in touch

If you can't find what you're looking for here, there are a few ways to contact us. You can chat to us online using our live help service, log in and send us a secure message from your NEST mailbox, or call our contact centre.

Contact us

Need to know more?

We’ve got a range of guides for members and their employers to help you understand pensions and what auto enrolment means for you. We also publish research into the pensions market to help inform the debate on the future of pensions.

See our library of guides and information