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What do I do if I’ve forgotten my password?

If you’ve forgotten your password for your NEST account, you can reset it online using your username and answers to your secret questions.

On the login page of the NEST website click ‘Forgotten password’.

You’ll need to enter your Username and click ‘Next’.

You’ll then be asked to provide answers to the secret questions you’ve selected when setting up your account.

Once you’ve answered your secret questions correctly, you can change your password to something you’ll remember.

Once your password has been successfully updated, you’ll also receive an e-mail notification confirming the change of your password. If you’ve forgotten your username, please see What do I do if I have forgotten my username?

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