If you’ve forgotten your password for your Nest account, you can reset it online with your username, a passcode we’ll send to you and the answers to your security questions.
On the login page of the Nest website select ‘Forgotten password?’.
You’ll need to enter your username and select the option of ‘Email me a passcode’. Select ‘Next’, and we’ll send a passcode to the email address registered on your Nest account.
If you’ve forgotten your username, please see What do I do if I have forgotten my username?
You’ll now need to enter the passcode that we’ve emailed you and click 'Verify'. It’ll be valid for 10 minutes and if you don’t receive it, or if it has expired, then you can request for a new one to be sent by selecting ‘Resend passcode’.
After the passcode is verified, you’ll need to answer the security questions which are held in your online account. You can then create a new password to log in to your account.
If we’ve sent a passcode to you by post, you’ll need to follow the same steps above, and select the option of ‘I’ve received a passcode by post’ on the forgotten password page.
Select ‘Next’ and you’ll be asked to enter your passcode, answer your security questions and create a new password.
Your feedback is important to us. To help us improve, tell us what you think about our member help centre by taking a short survey.
Was this helpful to you?
Thank you.
Thank you.
Thank you for the feedback.
Feedback
Was this helpful to you?
Live Chat
Our live help agents will answer your questions and guide you through setting up and managing NEST.
Our chat is available from Monday to Sunday from 8.00AM to 8.00PM
Web chat is currently unavailable
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Web chat is currently unavailable
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below: