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How do I log into my online account?

You can log into your NEST account from the NEST website. When you log in for the first time we’ll need some information about you to set up your online account. We’ll ask you for your NEST ID, date of birth and National Insurance number or alternate unique identifier if your employer has given you one. You can find your NEST ID in your welcome pack.

If you haven’t received your welcome pack or can’t find your NEST ID, you’ll need to click ‘I don’t have my NEST ID’.

You’ll be then asked to enter information like your date of birth, your National Insurance number, last name and gender.

We’ll ask for an email address and will send you a link to activate your account after you’ve finished creating your login details. If your employer gave us your email address when they enrolled you then you won’t need to enter a preferred email address. If we don’t have an email address for you or if you’d prefer to use a different email address to the one your employer has provided us, then you’ll need to enter a preferred email address.

We’ll ask you to create a username, password and answer some security questions. You can see the criteria for creating these details by clicking the question mark symbol to the right of each box.

When you’ve finished creating your log in details, click ‘Submit your details’ and we’ll email you an activation link within 24 hours.

It’s important that you click this link as soon as possible as it will expire after 28 days. You can only log into your account once you’ve clicked the link. If you haven’t followed this link to complete your account registration within 28 days of when our email was sent, you’ll have to begin your registration again and re-enter your details online.

If you don’t receive an activation link within 24 hours, you’ll need to call our contact centre on 0300 020 0090 to activate your account.

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Live Chat

Our live help agents will answer your questions and guide you trough setting up and managing NEST.

Our chat is available from Monday to Friday from 8.00AM to 8.00PM

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