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How do I update my details?

  • Log in to your online account and click ‘My account’ at the top of the page.

  • Click ‘Edit profile’ from the dropdown list.

  • Click ‘Edit personal details’.

  • You’ll see all of your current personal details. Select ‘Edit’ next to the detail you need to change.

  • Once you’ve made the change, click ‘Done’ at the bottom of the page to save any changes. You’ll see your updated details straight away.
  • We’ll need to see evidence before we can update some of your details like Title, Date of birth, Gender or Name. 
  • When you try to edit these details, there will be a form which you’ll need to download. 
  • The form will tell you what documents you’ll need to provide. 
  • Once we’ve received your completed form and evidence we’ll update your details within five working days and return any evidence to you.

To avoid postal delays, please use your Nest secure mailbox to send documents to us electronically. We can’t accept copies of birth, death, marriage or civil partnership certificates. If you are sending one of these documents, you’ll need to send the original document by post.

To send us documents via your Nest secure mailbox:

  • Log in to your Nest account and click ‘Mailbox’.
  • Click ‘Compose message or chat’ and then click ‘Compose message’.
  • Enter the subject, message type and the text of your message in the Your message field.
  • Click ‘Attach file’ at the bottom of the message to upload your document. You’ll need to send separate emails from your Nest secure mailbox for each of your attachments.
  • Once complete, click ‘Send’.

When using your Nest mailbox:

  • Ensure the attachment file size doesn’t exceed 2 MB. Find out more about how to resize your image file.
  • Don’t compress or zip the files. 
  • Only .jpeg, .gif, .tiff, .doc, .docx, .xls, .xlsx and .pdf file types can be accepted.
  • You can update some details through our automated phone system. 
  • Call us on 0300 020 0090 and key in your Nest ID, National Insurance number or Alternative Identifier and your date of birth. 
  • You’ll need to choose option 5 to edit personal details.

Your employer can update your details for you if you have not logged into your online account for the first time.

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