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How do I add a new delegate to manage my Nest account?

  • You can give another person access to manage your Nest account.
  • This person is called a delegate.
  • You can only have one active delegate on your account at a time.
  • To add a delegate you’ll need to log in to your online account and click ‘My Account’ at the top of the page.

  • Click ‘Edit profile’ from the dropdown list.

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  • Click ‘Manage additional users’.

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  • Click ‘Create a delegate’.

  • You’ll need to enter the contact details of the delegate.

  • You’ll also need to let us know what level of access you’d like to give to the delegate.

  • Once you’ve selected the level of access, you’ll need to tick the declaration box and click ‘Done’.

  • You’ll see a message confirming that we’ve sent an email inviting the delegate to have access to your account.
  • Your delegate will receive an email with an activation link.
  • After clicking on the link they’ll be asked to set up a username and password to log in and manage your account.

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