Logging into my account
In this section
How do I change my username and password?
How do I change my username?
- Log in to your online account and click ‘My Account’ at the top of the page.
- Click ‘Admin’ from the dropdown list.
- Click ‘Change username’.
- Enter your preferred username and click ‘Check Availability’.
- If the username you’ve entered isn’t available, then enter another username.
- You’ll have to enter your password and security questions and click ‘Done’.
- You’ll be taken back to the login page to log back into your account using your new username.
How do I change my password?
- After clicking ‘Admin’ from the dropdown list on your dashboard, click ‘Change password’.
- You must enter your current password and then create a new password.
- If you need help to create a new password click on the help icon.
- You’ll need to answer two secret questions and click ‘Done’.
We value your feedback
Your feedback is important to us. To help us improve, tell us what you think about our member help centre by taking a short survey.
Was this helpful to you?
Thank you.
Live chat
Thank you.
Thank you for the feedback.
Feedback
Was this helpful to you?
Live Chat
Our live help agents will answer your questions and guide you through setting up and managing NEST.
Our chat is available from Monday to Sunday from 8.00AM to 8.00PM
Web chat is currently unavailable
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Web chat is currently unavailable
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Welcome to live help
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below:
