What happens after a member has died?

We appreciate this may be a difficult time for you, so we aim to make the claim process as easy as possible.

Whether you’re the next of kin, beneficiary, or legal representative, you can follow our online claims process to get the member’s pot paid out to the right party. The quickest way to get started is through our website.

At a minimum, we’ll need to know: the member’s Nest ID, death registration details and the beneficiaries’ UK bank details. 

For further information on tax, using a solicitor, and answers to frequently asked questions, please read our guide What to do when someone dies.

Once we have the information, we’ll give you a reference number to keep track of your claim. If required, we may ask you to upload the death certificate or any other evidences on our website.

We’ll accept copies of birth, or marriage certificates, but remember these are protected by Crown copyright. The General Register Office’s guidelines on the use of copies of official certificates is available for you to read.

You can find more information about acceptable documents and formats by visiting our website.

If you don't have all the information at hand, call our bereavements team on 0300 020 1410 between 8am to 6pm Monday to Friday.

Claims are usually settled within 20-30 days of us receiving all the information needed.