Skip to Main Content

Your feedback is important to us. To help us improve, tell us what you think about our member help centre by taking a short survey.

Why can’t I see the paid contributions in my retirement pot?

Your money is held for six weeks and three days from your enrolment date before we’ll invest it. This is called the ‘Non Investment Period’.

If we receive contributions from your employer during this period the money is invested and applied to your retirement pot as savings after the Non Investment Period has passed. That is, six weeks and three days. To view the contributions we receive during this period click ‘Contributions’ from your NEST home page.

If you’re unable to view these contributions, please contact your employer as they may have chosen to make contributions to NEST several days after they deduct the money from your wages. This means there could be some delay before the contributions appear on your account.

When you’re automatically enrolled, you have the option to opt out. The opt-out period starts three working days after the date you were enrolled and lasts for one calendar month. During the opt-out period, we won’t invest any contributions in case you want to opt out and we need to refund the payment.

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Thank you.

Feedback

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you trough setting up and managing NEST.

Our chat is available from Monday to Sunday from 8.00AM to 8.00PM

Your feedback is important to us. Tell us what you think. feedback