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What evidence do I need to provide to take my money out of Nest?

Key points:

  • If you decide to take one of our retirement options, you may need to send us one or more documents as proof of your identity, address and bank account.
  • This is to ensure your pot is protected and only the rightful owner gets access to your cash.

Why do I need to provide evidence?

When you request to take your money out of Nest, we do a few checks to validate your personal and bank details.

  • To protect your Nest pot, we send your details over a secure link to Experian to help check your identity. This won't affect your credit rating or any future credit searches.
  • Sometimes we may also need to ask you for proof of identification, address proof and/or bank account ownership to verify your request.

What is the exact evidence you need from me?

You'll need to send us one or more of the following documents as proof of your identity and your date of birth. You can send us the original documents or their certified copies.

Proof of identity

Proof of address

Proof of account details

Passport

Gas bill

Bank or building society account statement

Driving licence (Paper counterpart is not accepted)

Water bill

Cancelled cheque from the account provided

Birth certificate (Original)

Electricity bill

 

Statutory declaration

Bank or building society account statement

 

 

Telephone or internet bill

 

 

Council tax letter

 

 

  • Please note that we can't accept copies of your birth certificate, marriage certificate or civil partnership certificate. 
  • If you want to use these documents as evidence of your identity or name change, you'll have to send us the original.

How do I get my documents certified?

  • You’ll need to take your original identification and a copy to someone currently working in one of the professions listed in the table at the end of this article. 
  • We will not accept any evidence certified by a relative or a person living at the same address.
  • The person certifying the copy of identification needs to write or stamp their name, profession, address and telephone number on the copy. 
  • They also need to write on the copy ‘I certify that this is a true copy of the original’ and they must sign and date it.
  • We will accept the evidence if it is certified within the last six months of you sending it.
  • Failure to provide these details may result in your evidence being rejected and is likely to delay our processing of your case.
  • To ensure your documents are certified correctly, please see the examples below.

When and how will I receive my evidence back from Nest?

  • Once we’ve received and verified your original documents they will be sent back to you within five working days. 
  • We will return your evidence in the same manner you send it to us. For example: if you send us the evidence via recorded delivery, we will return the evidence via recorded delivery.

How do I send my documents to Nest?

You can send your evidence by post to:
Nest
Nene Hall 
Lynch Wood Business Park
Peterborough 
PE2 6FY

To avoid postal delays, please use your Nest secure mailbox to send documents to us electronically. We can’t accept copies of birth, death, marriage or civil partnership certificates. If you are sending one of these documents, you’ll need to send the original document by post. 

To send us documents via your Nest secure mailbox: 

  • Login to your Nest account and click ‘Mailbox’.
  • Click ‘Compose message or chat’ and then click ‘Compose message’.
  • Enter the subject, message type and the text of your message in the Your message field.
  • Click ‘Attach file’ at the bottom of the message to upload your document. You’ll need to send separate emails from your Nest secure mailbox for each of your attachments.
  • Once complete, click ‘Send’.

When using your Nest mailbox:

  • Ensure the attachment file size doesn’t exceed 2 MB. Find out more about how to resize your image file.
  • Don’t compress or zip the files. 
  • Only .jpeg, .gif, .tiff, .doc, .docx, .xls, .xlsx and .pdf file types can be accepted.

Who can sign a certified copy?

The following professionals can certify your documents:

  • Accountant
  • Occupational therapist (registered)
  • Bank/building society official
  • Operating department practitioner (registered)
  • Barrister
  • Optician (registered)
  • Chairman/director of limited company
  • Orthoptist (registered)
  • Chiropodist / podiatrist (registered)
  • Pharmacist (registered)
  • Clergy or clerk of Holy Orders
  • Paramedic (registered)
  • Commissioner for Oaths
  • Physiotherapist (registered)
  • Councillor, e.g. local or county
  • Police officer
  • Dentist (registered)
  • Post Office official
  • Dietician (registered)
  • Practitioner psychologist (registered)
  • Director of a VAT-registered company
  • President/secretary of a recognised organisation
  • Doctor (Registered medical practitioner)
  • Prosthetist (registered)
  • An FCA regulated financial services intermediary
  • Radiographer (registered)
  • Fire Service official
  • Solicitor
  • Justice of the Peace
  • Speech and language therapist (registered)
  • Local government officer
  • Chartered surveyor
  • Midwife (registered)
  • Teacher
  • Member of Parliament
  • Veterinary surgeon (registered)
  • Nurse - RGN or RMN
  • Veterinary nurse (registered)

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