How do I gain access to a Nest account as an Insolvency Practitioner?

If a business appoints you as an Insolvency Practitioner (IP) or Official Receiver (OR), we’ll send you an email with a link to accept the delegate role. You’ll have 90 days to accept the invitation. If you do not accept the invite within 90 days, you’ll need to call us on 0300 020 0393 so we can resend the link. The link will be sent to the email address that was provided by the person who raised the notification. If you can’t find the email, please check spam/junk folder of your mailbox or check if the employer has provided the correct email address for the appropriate person.

Once you click on the link, you’ll find the temporary access code that you’ll need to enter with the email address to which the link was sent. You’ll then need to complete a security CAPTCHA box and click ‘Next’.

You’ll need to create your log in details on the Accepting your employer delegate role page.

The username is automatically set to your email address but you can choose a different username. You’ll need to click ‘Check availability’ to ensure it isn’t already in use.

You’ll also need to create a six digit PIN and a password which is 6-20 characters, including at least one letter and one number.

The next step is to choose three of the listed security questions and provide answers that are at least four characters long. The answers can’t contain anything you’ve used to set up the account, for example, your username, PIN, password and first or last name.

After updating the security questions, click ‘Submit your details’ to complete the set up.

Once you’ve set up the account, you can add more delegates from your firm who can manage the process on your behalf. To do this please see How do I add an individual delegate once I’ve set up with Nest?

If there are any other delegates on the account who are no longer required to manage the account, you can remove them. To remove the delegate please see How do I remove a delegate’s access to my Nest account?

You’ll need to check if the primary contact on the account is currently active, as we’ll be sending them information about progress of the insolvency case. You can change the primary contact, so that all the communications go to the right person. To do this, please see How do I change the primary contact?