What happens to my employer account once Nest has been notified of insolvency?

When Nest has received and processed evidence of insolvency, the normal processing of the account is frozen. This means:

• any outstanding contribution schedules will be disabled
• Direct Debit arrangements will be cancelled
• you won’t be able to enrol any new employees or remove any existing employees

To get access to the employer account, we’ll send an activation link to the email address of the Insolvency Practitioner (IP) or Official Receiver (OR) which will be valid for 90 days. Once the IP or OR has accessed the Nest account, paid over any outstanding contributions, made a claim from the Redundancy Payment Service (RPS) and that money is received by Nest, we’ll send an email to the employees affected. After making the final payment, the IP or OR will need to email us on IPsupport@nestpensions.org.uk and confirm no further payments are to be made only then the Nest account will be closed.