MenuClose Menu
NEST logo
Access your mails here
Image my account

How do I notify Nest of insolvency?

Video: What to do with your Nest employer account if the business becomes insolvent.

If your business becomes insolvent, you’ll need to let us know. To do this, log in to your online account and click on ‘Organisation details’ from your Nest home page.

In the organisation details section, click ‘Insolvency’.

We’ll ask you for details of the appointed Insolvency Practitioner or Official Receiver. We’ll also ask you for the date that your business was declared terminally insolvent. Leave the date field blank to inform us of a non-terminal insolvency.

For more information about terminal and non-terminal insolvency, please see What happens if my organisation becomes insolvent?

Once you’ve entered the information click ‘Submit’.

You’ll need to send us supporting evidence by post to Nest, Nene Hall, Lynch Wood Business Park, Peterborough PE2 6FY. We need the below documents:

  • Notice of appointment of administrators (mandatory)
  • A court issued winding up order (optional)
  • An employer board resolution (optional)

Please make sure that the evidence includes the company name, Nest employer ID (starting with EMP), address, date of insolvency (if applicable), and the Insolvency Practitioner or Official Receivers name and contact details.

We’ll then add the Insolvency Practitioner or Official Receiver on your account as a delegate with full access and send a link to the email address you’ve provided, so they can register for their online Nest account. They’ll need to click on the link and set up their account within 90 days of the email being sent to them.
Please see How do I accept a delegate role? for more information.

Once they’ve registered their account, the Insolvency Practitioner or Official Receiver will receive all future correspondence from us. Once we’ve received the required evidence and updated our records of the insolvency, we will temporarily stop reporting the business to The Pensions Regulator for late payments of any unpaid contributions. The Insolvency Practitioner will now claim any outstanding payments from the Redundancy Payment Service, submit them to the employees’ accounts and close your Nest account. 

Once you’ve notified us about the insolvency and provided the required evidence and appointed the administrator, we’ll inform all the active employees on the account about the insolvency.

We value your feedback

Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Take the survey

Was this helpful to you?

Tell us how can we improve this article?

Cancel Submit

Thank you.


Was this helpful to you?

Tell us how can we improve this article?

Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you through setting up and managing NEST.

Our chat is available from Monday to Sunday from 8.00AM to 8.00PM