Why has the amount due changed since I submitted the schedule for payment

If your schedule contains more than 50 member records, we’ll process a final check to ensure all the member details are still correct and haven’t changed since you originally submitted the schedule. We’ll validate the submitted member record during this final check and confirm the amount of money due.

This means the total amount of contributions due may change if members opt out of the scheme or become ineligible.

If there’s a delay in sending contributions, please check if the amount has changed since submitting the schedule before you make the payment. You can check this in the Status of the schedule box shown at the top of each contribution schedule.

We’ll also display the number of members we’re expecting payments for in the summary box along with any member records that need further action. You can click ‘More details’ for information about these members.