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How will I know if a refund is due?

We’ll send a message titled Refund to your bank account to your secure NEST mailbox when your refund is on its way to you. The message will include comma separated values (CSV) files to let you know why you are receiving a refund, the amount due and may detail the members it’s for.

You’ll need to check the details of the message carefully as you may receive refunds for different things. The message may contain a Refund payment details sheet which will show the types of refund you’ll receive. You’ll find a breakdown of the total refund information in a file attached to your message.

Please note, one refund may include members from different groups and for different reasons. You’ll be able to use the files we send to help with your reconciliation.

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