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Manage delegates

How does someone know they’ve been added as an individual delegate?

We’ll send an email to the registered email address provided for the delegate to invite them to sign up for delegated access. It can take up to 24 hours for this email to arrive.

The delegate will have 28 days to accept the invitation.

Get help with using NEST

Our web chat agents will answer your questions and guide you through setting up and managing NEST.

If you’re using a pop up blocker, you may need to disable it before you can launch a web chat.

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am to 4.00 pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.