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Why do I need to provide evidence to update my details and what evidence do you accept?

If you need to update your personal details like name, date of birth, gender or if you’d like to take your money out, we’ll need some proof of identification. For your security, we need to check your personal details before we make any permanent changes to your account.

We accept certified copies of identification as evidence. A certified copy of identification means providing a copy of your passport or driving licence (we cannot accept the paper counterpart driving licence), that’s been signed by someone in a particular profession. 

Depending on the circumstances, we may need your original birth and marriage certificates to update some of your personal details. The original copy will be sent back to you once we’ve received and verified them. 

This is a security measure to prevent someone else pretending to be you and accessing your money.

You’ll need to take your original identification and a copy to someone currently working in one of the professions listed below. NEST will not accept any evidence if it is certified by your relative or a person living at the same address as you. 

The person certifying the copy of identification needs to write or stamp their name, profession, address and telephone number on the copy. They would also need to write on the copy of the statement ‘I certify that this is a true copy of the original’ and they must sign and date it. NEST will accept the evidence if it is certified within the last six months of you sending it.

You’ll need to send the certified copy of identification to Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY.

The professions that we accept to certify your identification are:

  • Accountant
  • Bank/building society official
  • Barrister
  • Chairman/director of limited company
  • Chiropodist / podiatrist (registered)
  • Clergy or clerk of Holy Orders
  • Commissioner for Oaths
  • Councillor, eg local or county
  • Dentist (registered)
  • Dietician (registered)
  • Director of a VAT-registered company
  • Doctor (Registered medical practitioner)
  • An FCA regulated financial services intermediary
  • Fire Service official
  • Justice of the Peace
  • Local government officer
  • Midwife (registered)
  • Member of Parliament
  • Nurse - RGN or RMN
  • Occupational therapist (registered)
  • Operating department practitioner (registered)
  • Optician (registered)
  • Orthoptist (registered)
  • Pharmacist (registered)
  • Paramedic (registered)
  • Physiotherapist (registered)
  • Police officer
  • Post Office official
  • Practitioner psychologist (registered)
  • President/secretary of a recognised organisation
  • Prosthetist (registered)
  • Radiographer (registered)
  • Solicitor
  • Speech and language therapist (registered)
  • Chartered surveyor
  • Teacher
  • Veterinary surgeon (registered)
  • Veterinary nurse (registered)

If the documents you send are not correctly certified, we’ll not be able to complete your request and your paperwork will be sent back to you.

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