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What should I do if I enrol a worker with an incorrect start date?

If you accidentally enter a date that’s before the worker’s actual start date, we’ll expect contributions based on the date you provided. This means they’ll appear in your contribution schedules and you’ll need to take action to make sure the schedule doesn’t show as Overdue.

There are a couple of options available to you in this scenario. If the worker’s actual start date is within a month or so, you could choose to put 0.00 as the member’s pensionable earnings in each additional contribution schedule in which the member appears until you reach their first actual pay period. You’ll also need to provide a contribution reason for non-payment as ‘Member has insufficient earnings’. You can find out more information on how to do this online or by file upload.

If you’ve enrolled the worker with a start date more than a month before it should be, this could mean you haven’t assessed them properly. You might wish to consider cancelling the member’s enrolment. This is also known as de-enrolling. You can find more information about this on How can I de-enrol a member by file upload?

If you enter a date that’s after the worker’s actual start date, we won’t expect contributions until then. This means that you won’t meet your legal obligations and the member will miss out on contributions that are due.

To correct this, you’d need to submit an exception schedule and make a one-off payment to cover the missing contributions from the member’s actual start date to the later date you’ve used. Please see How do I create an exception schedule? for more information.

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