MenuClose Menu
NEST logo
Access your mails here
Mailbox
Image my account

Why has my schedule moved from Paid into Unpaid?

The contribution schedule may move from Paid to Unpaid due to the following reasons:

1. You’ve made a change to a contribution schedule, which results in an additional payment being required.

If you’ve corrected a paid schedule which results in an additional payment, it will become an unpaid schedule. You’ll need to click ‘Submit schedule’ to make the additional payment. Once the payment is processed in your employees’ accounts in five working days, the contribution schedule will move to paid schedules. If the payment is not received within 14 days after making the correction, you may receive a late payment notification. Please see What happens when I make corrections to a paid schedule? for more information.

2. An employee was enrolled with a start date from previous pay period.

If you enrol an employee with a start date from a previous pay period, this can make contribution schedules you would have already paid to show as unpaid. This is because the previously submitted contribution schedules may now show contributions due for the new employee.

As per the start date an employee can appear in the contribution schedules up to six weeks in the past from the date they’re enrolled in the scheme. For example, if an employee is enrolled on 30th April with a start date of 15th March they will appear in 1st to 31st March monthly schedule. If the 1st to 31st March contribution schedule is already paid, it will move to unpaid after enrolling the employee.

You’ll need to check if contributions are to be paid for the employee in these schedule(s). If contributions are due, you’ll need to enter them and click ‘Submit schedule’.

If the employee is not eligible for contributions in the period covered by these opened up schedules, you submit a zero contribution by selecting the reason as ‘Member has insufficient earnings’. To do this, please see How do I tell NEST a member has insufficient earnings by entering the information onto the website?

If the employee’s start date is beyond the six week period when they were enrolled in the scheme, they might not appear in the contribution schedule that covers their start date. For example, if an employee is enrolled on 30th September with a start date as 1st June they’ll appear in the monthly schedules of 1st to 31st August and 1st to 30th September. If there are any contributions to be paid for 1st to 30th June and 1st to 31st July, you’ll need to create an exception schedule and make a one-off payment to cover the missing contributions. Please see How do I create an exception schedule? for more information.

We value your feedback

Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Take the survey

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Thank you.

Feedback

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you through setting up and managing NEST.

Our chat is available from Monday to Sunday from 8.00AM to 8.00PM