Skip to Main Content

Why has my schedule moved from Paid into Unpaid?

There are several reasons this could happen:

  • You’ve changed the group and/or payment source for a member-
    To move the schedule back to Paid you’ll need make sure all the members are validated and click the ‘Submit schedule’ button. You can change a member’s group and payment source at the same time online or by file upload. If you want to change the members payment source or group please see the Changing a worker’s payment source or Changing a worker’s group for more information.
  • You’ve made a contribution correction that results in an additional payment being required-
    To move the schedule back to Paid you’ll need to make payment within 14 days of the correction schedule being submitted. Please see How do I correct a schedule I’ve already paid? for more information.
  • One or more of the members have been enrolled with a start date that’s more than six weeks before their enrolment date-
    For example, if you’ve enrolled a member in a monthly group with an enrolment date at the end of December but a start date in early October, the member will appear in the November schedule. If the November schedule has already been paid, enrolling this member will move the schedule back to Unpaid and show as overdue. You may then need to use an exception schedule to cover any payments due from October. Please see How do I create an exception schedule? for more information.

Remember, eligible and non-eligible jobholders must be enrolled within six weeks of their start date unless you’re using a waiting period. Please see Can I delay auto enrolment? for more information on using a waiting period. When you’re enrolling your workers, you’ll need to enrol them with a start date of when they became eligible for enrolment. This may be your staging date also known as duty start date or a different date. Please see What is the start date and enrolment date? for more information about how a member’s start date will affect a contribution schedule.

We value your feedback

Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Take the survey

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Thank you.

Feedback

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you trough setting up and managing NEST.

Our chat is available from Monday to Sunday from 8.00AM to 8.00PM