MenuClose Menu
NEST logo
Access your mails here
Mailbox
Image my account

How do I correct information in an unpaid schedule by uploading or transferring a file?

Uploading or transferring a file are good methods to use if you have a lot of information to be corrected.

If you’re uploading or transferring a file, please read our Employer payroll guide (PDF) to find out more about our file formats.

There’s no limit on how many times you update the information through file upload or transfer as long as you’ve not submitted the schedules for payment. The details from the new file will overwrite the previous information for all members included in the file.

Please see How do I transfer my file using SFTP? for more information on how to transfer a file using secure file transfer protocol (SFTP).

To upload a CSV file using your online account, click ‘Manage contributions’ from your NEST home page.

Click the arrow under Edit/Pay next to the schedule you’d like to correct and click ‘Upload file’.

Browse for the file that you’re going to upload and process the file.

Once the file has been processed and uploaded it will overwrite the current information. You can then check if all the details are correct and click ‘Submit schedule’.

Please see Where do I upload my completed CSV file to submit contributions? for more information.

We value your feedback

Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Take the survey

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Thank you.

Feedback

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you through setting up and managing NEST.

Our chat is available from Monday to Sunday from 8.00AM to 8.00PM