Manage employer accounts
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How do I manage a Nest scheme on behalf of an employer?
Nest Connect is our online portal for delegated access that allows organisations to connect with employers and manage multiple clients at the same time. You can start managing Nest for an employer as soon as you’re added as a delegate organisation.
When you log in to your Nest Connect account, you’ll see a list of all the employer accounts that have been delegated to you on your homepage.
You can search for a particular account by using the employer’s name or their Nest ID. Simply enter one or more characters, including spaces, in the search boxes.
The activities that you can perform on an employer’s account will depend on your access level. The below table shows the different levels of delegated access and the tasks that can be completed by each.
| Business services | Read-only delegate | Payments delegate | Enrolment delegate | General delegate | Schedule delegate | Full access delegate |
|---|---|---|---|---|---|---|
| Enrol workers into the scheme | No | No | Yes | Yes | No | Yes |
| Make contribution payments | No | Yes | No | Yes | No | Yes |
| Create and change contribution schedules | No | Yes | No | Yes | Yes | Yes |
| Make payments other than contributions | No | No | No | No | No | Yes |
| Update the employer’s business information | No | No | No | Yes | No | Yes |
| Stop using NEST | No | No | No | No | No | Yes |
| Raise complaints and respond to decisions | No | No | No | Yes | No | Yes |
| Put right late payments | No | Yes | No | Yes | No | Yes |
| Handle situations of employer insolvency | No | No | No | No | No | Yes |
| Give other delegates access to the employer’s account | No | No | No | No | No | Yes |
If you need more help managing your client’s account, please visit our employer help centre.
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