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Manage workers

What if I don’t have all the worker’s details or make a mistake?

You can’t enrol a worker unless you have all their details and should make every effort to find the information before your staging date. You have a legal obligation to provide us with correct details and while you can make changes to member details once they’re enrolled, there are several implications to providing incorrect information to begin with. If the member receives their member welcome pack and activates their online account before you notice the error, you won’t be able to make any changes to their personal details.

The table below shows some examples of how you and the member can be affected if the information isn’t correct:

Box Common errors Why it’s important to provide the correct details
Title Mr. when it should be Mrs. If you enrol a member with an incorrect title and gender, the member may need to provide evidence to show the correct information.
First name, Middle name, Last name Mis-spelled names, first name and surname the wrong way round We’ll set the member’s account up using the details you send so they’ll receive communications that include the incorrect information. Also, when a member comes to take their money out of NEST, they need to provide evidence of their identity. If any part of a member’s name is incorrect and doesn’t match their documentation, the member will need to correct the mistake before being able to access their money.
Date of birth Incorrect date, incorrect month, incorrect year

When a member begins activating their online account, they need to provide their date of birth and NEST ID. If the date of birth they enter doesn’t match the one on our records, the member won’t be able to activate their account.

Providing an incorrect date of birth would affect the member’s ability to opt out online or using our automated telephone service.

Providing an incorrect year would also mean the member would be placed in the wrong Retirement Date Fund.

Worker’s National Insurance (NI)number Missing or incorrect NI number An incorrect or missing NI number may mean the worker won’t receive tax relief if they were entitled to and would also affect the worker’s ability to opt out online or using the automated telephone service.

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