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Website terms

Applicable terms

These Website terms, along with our Privacy policy and our Cookies policy outline how you can use this website at These terms apply whether you’re using the site as a guest, a registered NEST employer, member, nominated delegate, NEST Connector or payroll software provider.

Read these terms carefully. By using this website you acknowledge and accept these terms. If you don't accept these terms, please don't use this website. On each occasion that you access this website you'll be deemed to have accepted the terms.

Changes to these terms and the website

We may revise these terms at any time without notice by updating this website. You should check this website from time to time to review the current terms. Your use of this website following any such changes will be viewed as your acceptance of the revised terms. Certain parts of these terms may be overruled by specific legal notices or terms located on particular pages of this website.

We may also update the pages of, and information on, the website from time to time. We don’t guarantee that any of the content on our site is up-to-date or free from errors or omissions.

Website purpose

The purpose of this website is to educate interested parties about NEST and NEST Corporation.

It also allows participating employers and their representatives, including delegates, to administer their accounts. It also enables members and their representatives to manage their retirement pots online.

You may access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you’re a member, a participating employer or an authorised representative of either, for example a delegate or a NEST Connector.

Availability and access

You’re responsible for configuring your own information technology/computer systems, programs and platforms in order to access this website. You’re also responsible for ensuring others who access the website through your internet connection comply with these terms.

We take all reasonable steps to ensure that this website is always available, but we won't be held liable if for any reason it’s unavailable for any period. We may also have to suspend access to the website without notice for routine or emergency updates and maintenance.

While we make every effort to ensure the website is available and secure, given the nature of the internet, we can’t warrant or guarantee that this will always be the case.

We won't be held responsible for any technical problems you may suffer as a result of using this website.

From time to time we may launch services, software, features, tools, or applications (‘Applications’) that work with NEST and/or the website. Where we make the Applications available to you without charge, these are provided ‘as is’. We make no warranty of any kind, express or implied, that the Applications will be suitable for your requirements or free from defects or errors. We may make changes and enhancements to the applications from time to time and we don’t guarantee that future versions will be compatible with any other software or equipment operated by you. Your use of any Applications is entirely at your own risk and we accept no liability, whether in contract, tort or otherwise, arising from, out of or in connection with your use of the Applications.

Account and password

If you have an account with NEST, you’ll choose a username, password, PIN and user identification questions and answers. These will be treated as confidential by you and you agree not to disclose these details to any third party, except where permitted by us.

If you delegate access to your account to someone else, as permitted by us, you're still responsible and liable for anything they do in relation to your account. You're also responsible for making sure they meet any legal or regulatory requirements, such as data protection laws.

If you delegate access to your account to someone else and they have the permissions needed, we'll act on their instructions.

If we get conflicting instructions from those with delegated access to your account, we'll act on the basis of the latest instruction we receive. The only circumstances where we won't act on the latest instruction are if it's not practical to act on this instruction.

If you’re concerned that someone else is using or knows your username, password, PIN or user identification questions and answers, you must notify us promptly at 0300 020 0090.

We may disable your account and/or any username, password, PIN or user identification questions and answers should you fail to comply with any of the provisions of these terms of use.

Information provided on the website

We take all reasonable steps to ensure that the information contained within this website is clear, accurate, easy to use and updated regularly. However, we can’t make any representations or give any warranties or guarantees that this is the case. We don't accept any liability for any loss or damage caused by any use of, or reliance on, the information on this website, or any errors or omission in the content.

In addition, all information provided on this website is provided for general information only. You shouldn't take any content on it as constituting financial or other professional advice in any way. You should consult a financial adviser or other professional adviser if you want this type of advice.

In particular, this website provides certain information on tax relief and National Insurance. This information is provided to help in managing your account with NEST. The information is based on the current tax legislation and HMRC guidance as understood by NEST. Members remain personally responsible for ensuring that they comply with the current tax regime and employers need to ensure they comply with paragraph 4.1.3 of the NEST employer terms and conditions (PDF) or NEST employer terms and conditions (Audio) when enrolling workers into NEST.

Written communications

While we take reasonable steps to ensure the emails you send to us will be received, we can’t guarantee this. We also can’t guarantee that the content of the emails you send to us will stay private or unchanged between being sent by you and received by us.

Intellectual property rights

This website, including its screens displaying the pages, the information and material shown on those pages and their design are the property of NEST Corporation or its licensors unless otherwise indicated.

You may copy the material contained on this website for non-commercial, personal use. You may download any page, form, attachments, video or sound clip as long as you don't change the contents of the download in any way and you acknowledge the source of these materials. You may not create derivative works of any material or content on this website.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

The name NEST and our logos are UK registered trade marks and European Union trade marks of NEST Corporation and are also used and recognised in EU member states.

NEST logo image

We also hold and use a number of other UK registered trade marks. These include the terms ‘NEST’, ‘NEST CONNECT’ and ‘NEST CONNECTOR’, as well as devices such as bird and egg icons.

You're not allowed to use these trade marks without receiving our permission beforehand. NEST Corporation may also claim rights in other trade marks, service marks, logos and icons shown on this website.

If you breach or we suspect that you’ve breached our copyright, or infringed our trade marks or unregistered trade names, logos or straplines, we're entitled to bring any legal action we think necessary to protect these intellectual property rights.

Links from our website

Where the website contains links to other sites and resources provided by third parties, these are provided for your information only. We have no control over the contents of those sites or resources. By including them on our website we aren’t endorsing or making any representations regarding them, any material found within them or any results you may obtain by using them.

Links to our website

You may link to our website, provided you don't replicate the home page of this website, and subject to the following conditions:

  • you don't in any way imply that we endorse or approve any products or services other than our own
  • you don't misrepresent your relationship with, nor present any other false information about us
  • you don't otherwise use any NEST Corporation trade marks displayed on this website or act in a manner which constitutes passing off, unless you have a trade mark licence in place with us allowing such use
  • you don’t damage our reputation or take advantage of it
  • you don't link from a website that is not owned by you
  • your website doesn't contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations
  • you must not frame our website on any other site

If you breach or we suspect that you've breached this term, we reserve the right to withdraw linking permission without notice and take any action we deem appropriate.

If you want to make use of material on our website other than what’s set out above, you should send your request to

Misuse of the website

You must not use this website in any way that causes or is likely to cause the website and/or access to it to be interrupted, damaged or otherwise interfered with. In particular you must use this website for legitimate purposes only. You must not use it in connection with any fraudulent or unlawful activity.

You must not or allow any other person to:

  • disassemble any part of the website or its content or any software used in connection with the website
  • misuse this website by hacking or sending or distributing multiple unsolicited junk emails or messages, chain letters or otherwise disrupt the service of the networks through which we have access
  • use this website for any commercial, profit-making or re-sale purposes, except so far as this is reasonably required as a NEST Connector. This includes systematic extraction or re-use of any part of a service or its content
  • gain unauthorised access to this website, the server on which this website is stored, or any server, computer or database connected to this website
  • attack this website by attempting to prevent it from working, or by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful

By doing or attempting to do any of the acts listed above you may be committing a criminal offence under the Computer Misuse Act 1990. We'll report any breach of this Act to the relevant law enforcement authorities. We'll also co-operate with those authorities by letting them know your identity.

In the event of a breach or a suspected breach we have the right to issue a warning against you. We also have the right to limit your use of this website immediately, either temporarily or permanently. A court may ask you to pay fines and penalties. In criminal cases, you may also face a prison sentence.


We cannot guarantee that this website will be free of viruses or defects of any description. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We’ll report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


NEST Corporation, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, all indirect, punitive or consequential loss or damages, or any direct loss of income, profits, sales, revenues, business, goodwill, data, or loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in any way or in connection with:

  • this website
  • the use, inability to use or the results of use of this website
  • any reliance on any content displayed on our site
  • any websites linked to this website or the material on such websites
  • your downloading of any material from this website or any websites linked to this website
  • viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website

Nothing in these terms shall exclude or limit our liability for:

  • death or personal injury caused by our negligence (as defined by the Unfair Contract Terms Act 1977)
  • fraud
  • misrepresentation as to a fundamental matter
  • any other liability which cannot be excluded or limited under English law

You agree to financially cover us against all losses, liabilities, costs, damages and/or expenses reasonably suffered or incurred by us, including any damages awarded against us under any court judgment, or as may be reasonably agreed to be paid by us in settlement of any claim in connection with your breach of these terms, including:

  • any claim by any third party as a result of your breach of these terms
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with your breach of these terms

Third party rights

Nothing in these terms confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999. This does not affect any of your other rights.


If you breach these terms and we take no action, we'll still be entitled to use our rights and remedies in other situations where you’re in breach.

Invalidity of a term

If any part of any of these terms is found not to be enforceable, such term, or part of a term, shall not apply to the extent that its removal does not affect the validity of the remainder of these terms, or parts of them.

Governing law for these terms

These Website terms will be governed by and interpreted in accordance with the laws of England. The English and Welsh courts will have exclusive jurisdiction to resolve any disputes in relation to the website terms and conditions.

Your concerns

If you have any concerns about the information that appears on our website or NEST, please contact or NEST, Nene Hall, Lynch Wood Business Park, Peterborough,PE2 6FY.

If you have any query about these terms, please contact or Secretariat, NEST Corporation, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA.

Last updated: 24 March 2016