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How do I unlock my NEST connect account?

If your online account is locked, we’ll automatically send a message to the registered email address you’ve given us for contacting you. This will have a unique unlock code attached. The email should arrive in your inbox within one hour of your account becoming locked.

Open the email and you’ll see an unlock account code.

Go to the log in page on the NEST website and click ‘Unlock my account’.

You’ll be asked to enter:

  • your username
  • your unlock account code.

Once you’ve clicked ‘Next’ you’ll then be asked to enter the answers to your security questions.

If you don’t receive the email or you’ve lost or forgotten any of the information above then please call our contact centre on 0300 0200 393.

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