Fixing errors: Setting up Nest

Some of the information you've entered isn't valid. Please check the fields below and enter the information again. For security reasons the password and PIN you entered have been deleted. Please enter them before submitting the information again.

There are several reasons why you may have received this error message. You should check and make sure you’ve done the following:

Completed all the mandatory fields - these are marked with an asterisk (*).
Entered at least four characters in answer to all the security questions. This means you need to choose a question which has an answer of four characters or more. For example, if your mother’s maiden name is Li you can’t use this question but need to select another from the list of security questions provided.
Haven’t included any special characters in any of the following:
- name field
- personal information section
- security question answers.

We accept letters (A-z) and numbers (0-9).

You've entered incorrect information more than three times so we've locked your account for security reasons. An email has been sent to your address that we have on our records that contain a code that you will need to unlock your account. To unlock your account, click on 'Unlock my account' on this page and follow the instructions. If you're still having difficulty, you can call our contact centre. Details are on our website.

We will have detected the account is locked and sent you an email with an activation code.

Go to the login page and click 'Unlock my account', then enter your username and the unlock code provided to you in the email. On the next page, answer two personal security questions and then follow the instructions to reset your password.

If you’re still unable to unlock your account, please call our contact centre on 0300 020 0393 between 8am to 8pm Monday to Sunday.

You can't access your account at the moment. You'll need to follow the link we sent you in an email to access your account. If you're still having difficulty, you can call our contact centre. Details are on our website.

When you first register with Nest we send you an email with an activation link that you need to click on before you can log in through the standard login page. This is to verify that we have the correct email address.

You can then log into your Nest account directly online.

You’re only able to use this link once before it deactivates.

If you’re still unable to login, please call our contact centre on 0300 020 0393 between 8am to 8pm Monday to Sunday.

The account holder name you've entered contains one or more special characters that we don't allow. Please check the information you've entered and try again.

Please remove any special characters from the ‘Account holder name’ field when trying to set up a payment source.

You should make sure the name you’re entering contains only alpha-numeric characters and allowed special characters + * : / = . & “ ‘ % and @.

The payment source name you've entered isn't valid. The name needs to start with a letter or a number, can only include these special characters - _ . @ and can't be more than 40 characters long. Please check the information you've entered and try again.

You should make sure the Payment Source name contains only alpha-numeric characters and allowed special characters - _ . @ and is also no more than 40 characters.

We're experiencing some system problems. Please wait a moment and try again. If the system still isn't working properly you can call our contact centre.

We apologise but we're experiencing some system problems.

There are several reasons why this might happen. The easiest way to solve this is to log out and try again after a few minutes.

If you’re still having problems, you can call our contact centre on 0300 020 0393 between 8am to 8pm Monday to Sunday.