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Complaints about NEST Corporation

We’re committed to dealing with any concerns you may have about us as an organisation as quickly as possible. If you’re not happy with the service we’ve provided we have a formal complaints process.

A formal complaint to NEST Corporation should be to do with us acting in our capacity as a public body, rather than NEST as a pension scheme. We have a different process if your complaint is about the scheme.

Making a formal complaint about NEST Corporation

If you have a complaint about us as an organisation, you’ll need to send it to us in writing. You can do this either through the post or by email to:

Secretariat team
NEST Corporation
Riverside House
2a Southwark Bridge Road


Information we’ll need from you

In your written complaint you’ll need to include:

  • your title and full name
  • your contact details including a phone number, full postal address and an email, if possible
  • your address
  • details of your complaint and any evidence you may wish to provide

What happens next

We’ll confirm receipt of your complaint within five working days and aim to resolve it within 20 working days.

Find out more about how we’ll deal with your complaint in Formal complaints about NEST Corporation (PDF).

Complaints about the scheme

If you’re unhappy about the way we manage the NEST scheme there’s a different process to follow.

Our policy and procedures

We think it’s important to be clear about how we operate and what it is we do. We set this out in documents like our terms of reference for Trustee Members and our governance statement.