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What to do after
someone dies

Illustration of man and woman standing together

Dealing with bereavement can be incredibly hard. That's why dealing with a Nest pension in these circumstances should be as easy as possible.

What happens after a member has died?

Whether you're the next of kin, beneficiary or legal representative, we want to make sure you know what to do when a Nest member dies with our simple four step guide. You can also find more information in our member help centre.

Four step guide


Call us

Contact Nest: The quickest way of getting the right information to us is by phone. Call our team on 0300 020 0090. We'll need to know:

  • The full name of the deceased
  • Your name, relationship to the deceased and contact details
  • The deceased's Nest ID if known, or security information if it's not
  • The date of death
  • Information about the next of kin, dependents or person dealing with their affairs.

What we'll need from you

Send us the details: Once you phone us, we'll inform you what we require to proceed ahead with the claim.


What happens next?

Verifying the information: Once we have all the information we need, we might need to verify some details and identify the eligible beneficiaries. We'll advise you if we require any further documents to do this. This may include:

  • Grant of probate (original or certified copy)
  • Will of the deceased (original or certified copy)
  • Marriage certificate (original).


Paying the claim: Our aim is to process these claims as quickly as possible, but some cases are complex and could take longer than usual.

Nest pensions and bereavement

Our goal is to make this process as simple as possible for you. There are four steps to follow if you are managing the Nest pension of someone who has passed away.