Skip to Main Content

Your feedback is important to us. To help us improve, tell us what you think about our member help centre by taking a short survey.

What are the secret questions?

When you log into your NEST online account for the first time you’ll need to create a username, password and answer some secret questions. For help with logging into your account for the first time please see How do I log into my online account?

Creating secret questions as well as a password helps to keep your account secure. Once you’ve created your username and password you need to choose three secret questions from the options provided. You’ll also need to provide the answer to each of these questions.

Your answers will need to be at least four characters long and can’t contain any of your account details such as your:

  • username
  • PIN
  • password
  • first or last name.

If any of the answers are the same as your name we’ll ask you to choose another question. It’s important that your secret questions and answers are easy for you to remember but are secure.

Please note that the secret answers are case sensitive. For example, If you enter ‘England’ as an answer to one of your secret questions, you’ll have to enter it in the same way with ‘E’ in upper case and rest of the letters in lower case the next time you’re asked for the secret answer.

If you forget your login details you can log in with a temporary password. Once you’ve logged in with the password you’ll need to reset your secret questions. You should do this before resetting your password. You’ll need to make sure you’ve changed both your secret questions and your password before you log out.

If you need some help with changing your secret questions then click the ‘Question mark’ icon next to Choose a secret question field.

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Thank you.

Feedback

Was this helpful to you?

Tell us how can we improve this article?

/4000
Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you trough setting up and managing NEST.

Our chat is available from Monday to Friday from 8.00AM to 8.00PM

Your feedback is important to us. Tell us what you think. feedback