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‘This record is locked for correction. You’ll need to send evidence to us to unlock all the records in this schedule and any other locked records you wish to correct. Visit our employer help centre to download the evidence guide and unlock request form.’

You’ll get this error message if you’re trying to correct a locked member record through file transfer or file upload.

Member records within the contribution schedule is locked after 23 months from the earnings period end date or the date the schedule is generated in case of an exception schedule.

To unlock these schedules you’ll need to send us evidence by post. For more information please see How do I unlock a contribution schedule for correction?