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‘This record is locked for correction. You’ll need to send evidence to us to unlock all the records in this schedule and any other locked records you wish to correct. Download the evidence guide and unlock request form.’

You’ll get this error message if you’re trying to correct a locked member record one by one from your online account.

The records within the contribution schedule will be locked after 23 months from the earnings period end date or the date the schedule is generated in case of an exception schedule.

To unlock these schedules you’ll need to send us evidence by post. For more information please see How do I unlock a contribution schedule for correction?