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You’ve already enrolled this member using this enrolment type. If you enrolled this member before and their enrolment status has changed then please choose the appropriate enrolment type and try again.

You've tried to re-enrol a member online using the same enrolment type they’ve had previously. You can’t re-enrol a member using the same enrolment type. For example:

  • AE re- enrolled as AE
  • Opt-in re-enrolled as Opt-in
  • NAE re -enrolled as NAE type.

You should also ensure you’re not trying to re-enrol an active auto enrolment or opt-in member who has already been enrolled.