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The surname you’ve entered contains one or more special characters that we don’t allow. Please check the information you've entered and try again. You can find a list of allowed characters in our Employer payroll guide on our website.

Please remove the special characters from the ‘Surname’, field 5 in your file.

We only accept:

  • letters (A-z)
  • hyphen (-)
  • single space
  • ampersand (&)
  • apostrophe (‘)

The following examples are all acceptable formats:

  • Jones
  • Howard-Smith
  • Vaughan Williams
  • O’Donnelly