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How can I correct an unpaid schedule?

If you’ve entered incorrect pensionable earnings or contribution amounts in an unpaid schedule, you can correct them easily.

If you haven’t submitted the contribution schedule for payment, you can click ‘Clear schedule’. This will clear all the information that you may have entered in the schedule. The ‘Clear schedule’ button will only appear if you haven’t submitted any details yet.

There are two ways to correct the information on a contribution schedule:

  • by updating the information one member at a time through your online account
  • by uploading or transferring a file.

You can correct a contribution schedule by uploading a comma separated values (CSV) file through your online account. You can upload CSV files that are up to 2 MB in size through your online account. You can transfer larger CSV files and XML files using Secure File Transfer Protocol (SFTP). Please see How do I transfer my file using SFTP? for more information. The corrected information will replace the previous incorrect information. Once you’re sure that the contribution information is correct, you need to click ‘Submit schedule’ to submit the schedule for payment.

Once you click ‘Submit schedule’, we’ll confirm the total amount due and the member’s status will show as Payment expected. If you’re using Direct Debit as your payment source, you can either select the ‘Pay now’or ‘Pay later’ option. If you select ‘Pay now’, we’ll collect the amount within five working days from your bank account.

If you select ‘Pay later’ you’ll get an option to select a date in the future . You’ll be able to select any date between three working days from the present day and the payment due date of the schedule.

If your using debit card as your payment source, you’ll need to enter your debit card details and we’ll collect the payment in five working days from your bank account.

You can’t make any changes to the contribution amount until the payment has cleared and the member’s status changes to Payment received by NEST.

If you’ve already made a payment for few of the members in the schedule, you’ll be able to make changes to the amount once the original payment has cleared in our bank account. You’ll be able to make the changes by editing the information one member at a time through your online account or by uploading or transferring a file.

If you’ve paid contributions for members in a schedule, their record will get locked after 23 months from the earnings period end date and you won’t be able to edit the contribution amount in that schedule, unless you request to unlock them for correction.

Member records in a schedule will be locked for correction only if their status is:

  • Payment received by NEST
  • Member corrected.

After unlocking the schedule, you’ll need to click the pencil icon next to the member’s name to start editing the contribution amounts.

Please see Correcting a paid schedule for information on amending member contributions in paid schedules.

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