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How do I correct information in an unpaid contribution schedule through my online account?

To correct a contribution schedule before it’s paid you’ll need to click ‘Manage contributions’ from your NEST home page. This is a good method to use if you just have a few details to correct.

Click the arrow under Edit/Pay next to the schedule you want to correct.

You can enter the correct pensionable earnings of a member by typing the new figures into the Pensionable Earnings (£) box. If you’ve ticked the Auto calc. option, the new Employer contributions (£) and Member contributions (£) figures will automatically change to match the new values. You can find more information about this in How do I enter the contribution information?

Once you’ve entered the correct contribution details click ‘Save changes’. The total amount due will change according to the changes you’ve made.

You can also change the information by selecting ‘Options’ next to the member’s name.

Once you’ve selected ‘Options’, the member’s current contribution details will be displayed but you’ll be able to edit the amounts and options.

Once you’ve entered the new contribution amounts or chosen a different option to not pay full or zero contributions, click ‘Done’. This will take you back to the contribution schedule where the member’s contribution details will be updated. We’ll check if the information you’ve entered is valid and update the member’s status on the schedule. When you’re ready to submit the schedule you can click ‘Submit schedule’.

You can find more information about this option in Making partial or zero contributions.

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